Went to the airport today to check out SIA's ticketing office there. Before the other 2 got there, zq and I went to check if that was the correct place. Since we only had a few queries, we didn't take a queue number and went up to a staff member with a sign "Staff engaged" in front of her. She said that full fare will be charged here. On asking her what full fare meant, she said, "Please take a queue number, I'm currently engaged." She said this while pointing to the sign. What poor service, even if she's engaged, she should at least answer that question first.

They charge higher prices there as compared to their online booking, and there's also an agent fee of $50. Might as well go through a travel agency then.

Not wanting to waste the trip, we went over to T1 to check out Qantas. They charged an ever higher fare there. Looks like we'll be going back to the travel agency, or we'll have to borrow a credit card so we can book online.